2023 wrap up: how you've helped create Citipower's 2026-2031 business plan
2023 has been an important year for our regulatory reset project, engaging with our customers and stakeholders to assist in the development of our 2026-2031 business plan.
Listening to the views of our customers is important so that we deliver a business plan that meets the needs, expectations and preferences of the people relying on the electricity distributed by our network.
Below you’ll find some of the year’s highlights from our largest customer engagement program ever, as well as more opportunities to have your say before our draft business plan is published in August 2024.
Engagement figures from January 2021 to November 2023.Shifting lifestyle trends boost Victorians’ demand for energy
In October, we joined forces with Powercor, United Energy and Monash University’s Emerging Technologies Research Lab to unveil a new report that outlines massive shifts in future household energy demands.
The increase in home-based care, a rise in the energy needs for household pets and the increased adoption of electric vehicles were among the 51 specific trends uncovered by the research into Victorians’ future energy needs.
The pivotal study offers an invaluable glimpse into the future – empowering us to sharpen our forecasts, develop future business plans, and ensure our distribution networks evolve in line with customers’ changing expectations.
Learn more and read the report
Partnering with other distributors to shape response to network challenges
The pace of change required of electricity distribution networks to keep pace with Victoria’s clean energy transition is significant. At the same time, factors such as a growing population, increasing reliance on technology in how we live, work and relax and more frequent extreme weather events due to climate change mean our customers are more dependent on a safe, reliable power supply than ever before.
Customers from Victoria’s five networks – AusNet, Jemena, Powercor, United Energy and us – came together at several forums this year, with a discussion in October focusing on shaping how distributors respond to these challenges, prioritise, and invest in a more resilient network. Feedback will help inform the development of the Joint Resilient Investment Principles, to feed into our future plans. The report with the full findings will be published in early 2024.
Later in November, we came together again to discuss proposed updates to tariff pricing principles and structures. Click here to view the draft report.
Have your say on new energy technologies
The renewable energy transition is changing how and when customers use electricity. The Energy Transition Summit in November brought together local councils, sustainable energy groups and representatives of vulnerable people amongst others to help understand and prioritise customers’ needs for the transition.
Our Customer Energy Futures: Service Level Options Paper, currently out for consultation, explores options to address the challenges in accommodating new technologies, and support customer-led change and agency.
If you haven’t already, you can share your views on how you’d prefer to use customer energy resources that can generate or store power until Friday 5 January 2024.
Looking ahead
The first few months of 2024 will see us testing and refining our draft business plan with customers, sharing what we’ve learnt through all our engagement so far and identifying price/service trade-offs for amongst our customers. We’ll submit our draft business plan in August 2024.
Register to stay up to date and for your opportunity to contribute in the future.
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