The CitiPower network is made up of 287,000 residential customers, approximately 83% of the network's customers. Network charges make up 29% of the Victorian default offer electricity bill for an average CitiPower residential customer.

Our residential customers energy needs vary greatly depending on their location, financial state and their energy journey, but many have expressed a strong desire for simplicity, stability and flexibility, as well as more information and education.


What you told us

Reliability, safety and resilience

To stay connected with uninterrupted and safe electricity supply that can withstand extreme weather.

  • You want us to maintain a reliable electricity supply with no deterioration of existing service levels
  • You expect that we manage the network safely, and in accordance with our compliance obligation
  • You expect us to work with you to better prepare for extreme weather events, as well as minimise the impacts

Affordability and equity

Everyone to have access to the electricity supply they value, regardless of where they live or work.

  • You want clear value from the network
  • You want tools to help you manage your electricity bill
  • You want stronger safeguards to assist those experiencing (or at risk of) vulnerable circumstances

Energy transition

To shift towards more sustainable energy sources and practices for a cleaner future.

  • You want greater energy supply independence
  • You expect us to lower carbon emissions from the provision of your electricity supply
  • You want network capacity to support electric vehicle demand





What we're proposing

We're investing $1.2 billion on what our customers want between 2026 and 2031.
For residents, there will be no increase to their yearly bill.

Developing our Burnley depot to maintain customer response times and support increasing works programsIntroducing optional time of use tariffs to encourage consumption away from peak periodsNew flexible export products to unlock additional solar through smarter solutions (rather than building more network)

Enhancing energy infrastructure in Brunswick, West Brunswick and Collingwood to ensure a safe and reliable electricity supply.

Uplifting our cyber security protocols to minimise the risk of a material cyber breach.

Customer package outlining programs to support energy literacy and provide support to customers experiencing vulnerability