You want to stay connected with uninterrupted and safe electricity supply that can withstand extreme weather.

• You want us to maintain a reliable electricity supply with no deterioration of existing service levels
• You expect that we manage the network safely, and in accordance with our compliance obligation
• You expect us to work with you to better prepare for extreme weather events, as well as minimise the impacts

You want everyone to have access to the electricity supply they value, regardless of where they live or work.

• You want clear value from the network
• You want tools to help you manage your electricity bill
• You want stronger safeguards to assist those experiencing (or at risk of) vulnerable circumstances

You want to shift towards more sustainable energy sources and practices for a cleaner future.

• You want greater energy supply independence
• You expect us to lower carbon emissions from the provision of your electricity supply
• You want network capacity to support electric vehicle demand

Re-developing our Burnley depot to maintain customer response times and support increasing works programs

Introducing optional time of use tariffs to encourage consumption away from peak periods

New flexible export products to unlock additional solar through smarter solutions (rather than building more network)

Uplift in underground cable works to manage deteriorating condition

Uplifting our cyber security protocols to minimise the risk of a material cyber breach.

Customer package outlining programs to support energy literacy and provide support to customers experiencing vulnerability