The Customer Advisory Panel Role

The Customer Advisory Panel (CAP) exists to provide focus, expert challenge and insight on customer issues and engagement, to inform and influence strategic decisions and operational delivery by Powercor, CitiPower and United Energy. This input is provided in the context of both the regulatory reset process and the ongoing work of the three networks, and covers the diverse interests of household, commercial and industrial customers.

Key functions include

  • Expert advice and assurance on customer and community engagement, research, and insight

  • Information flows and insights from the organisations and communities where CAP members work and members' broader relationships

  • Identification of significant consumer issues and informed and knowledgeable debate and advice about them

News

The following blog posts are shared directly from the CitiPower and Powercor's Customer Advisory Panel

Membership