Planning

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We started creating our new business plan in 2021, with steps taken to review feedback and insights from the last period (which covers 2021-2026).

This intent of this stage was to align our future proposal with the company vision, gather more evidence from customers to support decision making and ensure our engagement provides an opportunity for everyone to get involved.

Some of the research commissioned and workshops we’ve held include:

  • customer willingness to pay (that explored how much customers – residential and business – were willing to pay for improved services in terms of flexibility, aesthetics, safety, reliability, environment, bushfire, communication, information accessibility)
  • kicked off the Digital Futures research with the Monash University’s Emerging Technologies Research Lab. This is a cutting-edge approach to energy forecasting (results will be released in mid-2023)
  • Climate Change and Network Resilience, which examined commitments, expectations, goals and aspirations for, and attitudes towards, climate change and network resilience
  • Flexible Service Offer Optimisation engagement that examined the barriers and challenges to new tools that allow greater export of solar energy onto the grid
  • internal ideation – an employee workshop to gather views on future services and products that customers may need
  • customer experience research - results of an extensive survey that measured customer satisfaction with our services.

This research helped us create four themes that we intended to consult on in the next phase of engagement called Broad and Wide.

The four themes were:

  • affordability and equity: keeping network tariffs and charges affordable and fair for all (particularly as customers choose to electrify their homes, businesses, and vehicles)
  • the energy transformation: how we can enable a clean energy future and the choices made by customers and communities to help reduce carbon emissions
  • customer experience: continually improving our customer services and communications and the ease of getting the information they need
  • network reliability and resilience: how we improve and sustain electricity services even as severe weather events impact our infrastructure.

Please feel free to explore the rest of this site. We'd also love you to leave any feedback and answers to our quick questions too.


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We started creating our new business plan in 2021, with steps taken to review feedback and insights from the last period (which covers 2021-2026).

This intent of this stage was to align our future proposal with the company vision, gather more evidence from customers to support decision making and ensure our engagement provides an opportunity for everyone to get involved.

Some of the research commissioned and workshops we’ve held include:

  • customer willingness to pay (that explored how much customers – residential and business – were willing to pay for improved services in terms of flexibility, aesthetics, safety, reliability, environment, bushfire, communication, information accessibility)
  • kicked off the Digital Futures research with the Monash University’s Emerging Technologies Research Lab. This is a cutting-edge approach to energy forecasting (results will be released in mid-2023)
  • Climate Change and Network Resilience, which examined commitments, expectations, goals and aspirations for, and attitudes towards, climate change and network resilience
  • Flexible Service Offer Optimisation engagement that examined the barriers and challenges to new tools that allow greater export of solar energy onto the grid
  • internal ideation – an employee workshop to gather views on future services and products that customers may need
  • customer experience research - results of an extensive survey that measured customer satisfaction with our services.

This research helped us create four themes that we intended to consult on in the next phase of engagement called Broad and Wide.

The four themes were:

  • affordability and equity: keeping network tariffs and charges affordable and fair for all (particularly as customers choose to electrify their homes, businesses, and vehicles)
  • the energy transformation: how we can enable a clean energy future and the choices made by customers and communities to help reduce carbon emissions
  • customer experience: continually improving our customer services and communications and the ease of getting the information they need
  • network reliability and resilience: how we improve and sustain electricity services even as severe weather events impact our infrastructure.

Please feel free to explore the rest of this site. We'd also love you to leave any feedback and answers to our quick questions too.


Back to top