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What’s a regulatory reset? And what’s a regulatory proposal?
Every five years, we prepare a fully costed business plan (or regulatory proposal) for review and approval by the Australian Energy Regulator (AER).
This is called an Electricity Distribution Price Review. But we refer to it simply as the regulatory reset. Through this process, our proposed investments, pricing plans and rate of return are approved by the AER.
This decides how much money we charge customers for our services.
Listening to the views of our customers is therefore important to how we build our plans as we want to deliver a proposal that meets the needs, expectations and preferences of people relying on the electricity distributed by our networks.
Meanwhile, we are operating under a plan approved by the AER for the current regulatory period, which started on 1 July 2021 and will end on 30 June 2026.
We have a handy fact sheet that you can download to read more about why resets matter.
There are distinct phases involved in building the 2026-2031 regulatory proposal:
Planning
Broad and wide engagement
Deep and narrow engagement
Shaping, testing, and creating the plan, revising, and seeking approval
Implementation.
We also:
track our brand on an ongoing basis
have several committees for large renewable energy generators and large residential developers and conduct independent analysis to support the customer experience with the energy transition.
How to use this site
This structure of this site mirrors each phase of the engagement process.
We are currently in the Deep and Narrow phase. In this phase we are examining topics in greater detail.
Please feel free to explore the rest of this site (using the navigation links below).
We also welcome your comments and answers to our quick questions!
What’s a regulatory reset? And what’s a regulatory proposal?
Every five years, we prepare a fully costed business plan (or regulatory proposal) for review and approval by the Australian Energy Regulator (AER).
This is called an Electricity Distribution Price Review. But we refer to it simply as the regulatory reset. Through this process, our proposed investments, pricing plans and rate of return are approved by the AER.
This decides how much money we charge customers for our services.
Listening to the views of our customers is therefore important to how we build our plans as we want to deliver a proposal that meets the needs, expectations and preferences of people relying on the electricity distributed by our networks.
Meanwhile, we are operating under a plan approved by the AER for the current regulatory period, which started on 1 July 2021 and will end on 30 June 2026.
We have a handy fact sheet that you can download to read more about why resets matter.
There are distinct phases involved in building the 2026-2031 regulatory proposal:
Planning
Broad and wide engagement
Deep and narrow engagement
Shaping, testing, and creating the plan, revising, and seeking approval
Implementation.
We also:
track our brand on an ongoing basis
have several committees for large renewable energy generators and large residential developers and conduct independent analysis to support the customer experience with the energy transition.
How to use this site
This structure of this site mirrors each phase of the engagement process.
We are currently in the Deep and Narrow phase. In this phase we are examining topics in greater detail.
Please feel free to explore the rest of this site (using the navigation links below).
We also welcome your comments and answers to our quick questions!
