After submitting our regulatory proposal in January, we conducted a review of all aspects of the preparation of the proposal including the contribution of our Customer Advisory Panel (CAP). The input from our CAP was identified as a key contributor to our proposal and instrumental in driving management decision making. We thank all our CAP members for the important part they played in the preparation of our proposal.

There were some areas identified for improvement as well. It was noted that with 11 CAP members, not all members got to have a say on all matters or their contribution was limited. The large number of CAP members often made it difficult to co-ordinate schedules or have all CAP members present at critical meetings. From an administrative viewpoint, 11 members was a little unwieldy, and an examination of similar CAPs within Australia and internationally suggested a smaller number of members would be more desirable.

With this in mind, for the next phase of our regulatory reset program, we have revised our CAP membership down to 6 members. To ensure continuity, all 6 members were previous members of the old CAP and the chair and deputy chair of the previous CAP have been reappointed. The goal of the new CAP is to allow a larger contribution from each member and generate a richer and deeper discussion of issues that feed into our regulatory proposal. The role of new CAP will also extend to considering broader regulatory issues including changes to the National Electricity Rules and market reviews.

We look forward to working with our new CAP over the remainder of regulatory reset journey and continuing to ensure our customers and communities remain at the forefront of all our decision making.