Broad and wide
Looking into what matters most to customers
Looking into what matters most to customers
Fine-tuning initiatives and considering trade-offs
Assessing alignment of draft proposals with customers
Purpose: planned engagement activities to collate insights aligned to themes and phases.
Outcome: customer insights to feed into business decision making.
Purpose: what we heard is shared back with customers and stakeholders, who are invited to review and share additional feedback.
Outcome: an iterative feedback loop/open dialogue between us and our customers/stakeholders.
Purpose: synthesis of all customer and stakeholder insights to date is documented in one ‘source of truth’.
Outcome: customer responsive strategic decision making; constantly evolved and improved approach to regulatory engagement.
Purpose: challenge and review business decisions.
Outcome: refinement to inform the next engagement phase
We partnered with Forethought, an independent market research and community engagement firm, to ensure the design of our engagement activities were conducted in accordance with best-practice techniques.
Forethought provided independent facilitation of engagement sessions to ensure the opinions of customers and stakeholders were captured without prejudice or assumptions.
All of Forethought’s reports are listed on this web page.
We have connected with over 9,000 Victorian customers and stakeholders, including more 180 different organisations through our engagement activities.
This has included large-scale forums, community workshops, focus groups, in-depth interviews, and surveys. Our aim has been to keep customer priorities and concerns at the forefront of our planning.
As we moved into deep and narrow consultation, we focused on customer outcomes and trade-offs, which have become central to the draft proposal.
The CAP is made up of 11 diverse and unbiased members, including an independent Chair and Deputy Chair, who possess specialist capabilities in consumer advocacy, regulatory strategy, energy policy, social research and public policy.
The CAP is advised on all customer research, participate in working groups, observe our community engagements, and ensured the diverse and changing needs of our customers are properly understood, balanced and reflected in our plans.
To ensure broad participation, we designed this dedicated engagement website and social media, radio and our corporate website. These platforms allowed us to share outcomes and keep the community and stakeholders informed throughout the process.
To date, we have connected with more than 500,000 people via social media channels and 6,000 people through our websites. Our goal was to enable customers to follow our journey from start to finish and have the opportunity to engage on their terms.
CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.
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We, CitiPower and Powercor (Powercor Australia Ltd and CitiPower Pty Ltd), take our privacy obligations seriously and we’ve created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you.
Our collection, use and disclosure of your personal information is regulated by the Australian Privacy Principles under the Privacy Act 1988. You can find more information about your privacy rights at the Privacy Commissioner's web site: http://www.oaic.gov.au.
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By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
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We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
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These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
CitiPower and Powercor, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
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