The Powercor network is made up of 11,000 commercial and industrial customers. These customers are currently defined as non-residential customers with a maximum demand above 120kVA. They include customers connected to the low voltage, high voltage and sub-transmission levels of the distribution network. These customers have specific needs and are a key partner for us in the energy transition.

What you told us

	Reliability, safety and resilience To stay connected with uninterrupted and safe electricity supply that can withstand extreme weather. You want us to provide capacity and ensure consistent power quality, to better support your operations You expect us to work with you to better prepare for extreme weather events, as well as minimise the impact of extreme weather events You expect that we manage our network safely, and in accordance with our compliance obligations
	Affordability and equity Everyone to have access to the electricity supply they value, regardless of where they live or work. You want information on the current network tariff structures to be easier to understand and more accessible You need a horizon of electricity cost changes (annual increase/decrease) for your business budgeting
	Energy transition To shift towards more sustainable energy sources and practices for a cleaner future. You want greater flexibility to vary demand to complement your operating models Want to be rewarded for behaviour which assists the network You expect us to lower carbon emissions from the provision of your electricity supply

Our operating environment

What we're proposing

We're delivering what customers want by investing $3.3 billion in our network from 2026 to 2031. As part of this, we propose to change the threshold for commercial and industrial customers from 120 kVA to 160 MWh per year to:

• align to the demand tariff opt-out threshold set by the Victorian government
• make it easier to ensure you’re on the right tariff for your business.

We propose no change to the structure of commercial and industrial tariffs because we think they strike the right balance between cost-reflectivity and simplicity and maintain tariff stability for our customers.

	Increased access to relationship managers for commercial and industrial customers		Improved availability of network data, and support to analyse and interpret information		Proactive electrification program that will improve capacity across the network
	Establishing a demand management platform to provide opportunities for lower cost non-network alternatives		Targeted voltage and harmonics improvement programs		Upgrading core IT infrastructure to integrate with new technologies