Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Planning on FacebookShare Planning on TwitterShare Planning on LinkedinEmail Planning link
We started creating our 2026-2031 business plan in 2021, with steps taken to review feedback and insights from the last regulatory period (which covers 2021-2026).
The intent of the Planning stage was to align our future proposal with the company vision, gather more evidence from customers to support decision making and ensure our engagement provides an opportunity for everyone to get involved.
Research
Some of the research commissioned and workshop held included:
Customer willingness to pay that explored how much customers – residential and business – were willing to pay for improved services in terms of flexibility, aesthetics, safety, reliability, environment, bushfire, communication, information accessibility
Digital Futures research with the Monash University’s Emerging Technologies Research Lab. This is a cutting-edge approach to energy forecasting
Climate change and network resilience which examined commitments, expectations, goals and aspirations for, and attitudes towards, climate change and network resilience
Flexible service offer optimisation engagement that examined the barriers and challenges to new tools that allow greater export of solar energy onto the grid
Internal ideation including an employee workshop to gather views on future services and products that customers may need
Customer experience research including an extensive survey that measured customer satisfaction with our services
Community roundtables in Mildura, Geelong, and Trentham.
Themes
This research helped us create four themes that informed the next phases of engagement. The four themes are:
Affordability and equity:keeping network tariffs and charges affordable and fair for all (particularly as customers choose to electrify their homes, businesses, and vehicles)
Energy transformation:how we can enable a clean energy future and the choices made by customers and communities to help reduce carbon emissions
Reliability and resilience: how we improve and sustain electricity services even as severe weather events impact our infrastructure
Customer experience:continually improving our customer services and communications and the ease of getting the information they need.
We started creating our 2026-2031 business plan in 2021, with steps taken to review feedback and insights from the last regulatory period (which covers 2021-2026).
The intent of the Planning stage was to align our future proposal with the company vision, gather more evidence from customers to support decision making and ensure our engagement provides an opportunity for everyone to get involved.
Research
Some of the research commissioned and workshop held included:
Customer willingness to pay that explored how much customers – residential and business – were willing to pay for improved services in terms of flexibility, aesthetics, safety, reliability, environment, bushfire, communication, information accessibility
Digital Futures research with the Monash University’s Emerging Technologies Research Lab. This is a cutting-edge approach to energy forecasting
Climate change and network resilience which examined commitments, expectations, goals and aspirations for, and attitudes towards, climate change and network resilience
Flexible service offer optimisation engagement that examined the barriers and challenges to new tools that allow greater export of solar energy onto the grid
Internal ideation including an employee workshop to gather views on future services and products that customers may need
Customer experience research including an extensive survey that measured customer satisfaction with our services
Community roundtables in Mildura, Geelong, and Trentham.
Themes
This research helped us create four themes that informed the next phases of engagement. The four themes are:
Affordability and equity:keeping network tariffs and charges affordable and fair for all (particularly as customers choose to electrify their homes, businesses, and vehicles)
Energy transformation:how we can enable a clean energy future and the choices made by customers and communities to help reduce carbon emissions
Reliability and resilience: how we improve and sustain electricity services even as severe weather events impact our infrastructure
Customer experience:continually improving our customer services and communications and the ease of getting the information they need.