Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Deep and Narrow engagement on FacebookShare Deep and Narrow engagement on TwitterShare Deep and Narrow engagement on LinkedinEmail Deep and Narrow engagement link
We are currently in the 'Deep and Narrow' phase of our engagement. Throughout 2023, our business planning and customer and stakeholder engagement will involve focused conversations on the topics and themes unearthed during previous engagement stages.
Key topics and themes
The follow themes were identified by customers and stakeholders, as well as teams within our business, throughout the first two years of the regulatory reset process (see Planning and Broad and Wide engagement pages). Follow the links to learn more about each theme.
In addition, the following specific topics were identified as of interest to customers during the the Broad and Wide consultations.
Tariffs
Customers in vulnerable circumstances
Network resilience
Rural and regional access to network capacity/reliability
Energy transition
Customer service incentive scheme
Framework and approach
Future scenarios
Customer behaviour
Public lighting
Focused conversations
We’ll be looking to discover more about each issue or topic as we continue our engagement and develop our regulatory proposal. As we prioritise, we will focus on topics and themes that:
were ranked as the highest importance by our residential and business customers
our customers can meaningfully influence the outcome
could add significant cost to our business.
To do this we're using a unique method of prioritisation called 'triangulation'. Triangulation involved topics being mapped onto an ‘engagement matrix’ based on:
their importance from an internal and external perspective
the level of influence a customer or stakeholder could potentially have
what level of engagement will be required according to best practice standards.
Get involved
As we continue to burrow down into specific topics and themes, we’ll be opening up a range of online and in-person engagement opportunities. See below for the latest updates and opportunities and register to stay up to date.
We are currently in the 'Deep and Narrow' phase of our engagement. Throughout 2023, our business planning and customer and stakeholder engagement will involve focused conversations on the topics and themes unearthed during previous engagement stages.
Key topics and themes
The follow themes were identified by customers and stakeholders, as well as teams within our business, throughout the first two years of the regulatory reset process (see Planning and Broad and Wide engagement pages). Follow the links to learn more about each theme.
In addition, the following specific topics were identified as of interest to customers during the the Broad and Wide consultations.
Tariffs
Customers in vulnerable circumstances
Network resilience
Rural and regional access to network capacity/reliability
Energy transition
Customer service incentive scheme
Framework and approach
Future scenarios
Customer behaviour
Public lighting
Focused conversations
We’ll be looking to discover more about each issue or topic as we continue our engagement and develop our regulatory proposal. As we prioritise, we will focus on topics and themes that:
were ranked as the highest importance by our residential and business customers
our customers can meaningfully influence the outcome
could add significant cost to our business.
To do this we're using a unique method of prioritisation called 'triangulation'. Triangulation involved topics being mapped onto an ‘engagement matrix’ based on:
their importance from an internal and external perspective
the level of influence a customer or stakeholder could potentially have
what level of engagement will be required according to best practice standards.
Get involved
As we continue to burrow down into specific topics and themes, we’ll be opening up a range of online and in-person engagement opportunities. See below for the latest updates and opportunities and register to stay up to date.