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In 2023 we were in the 'Deep and Narrow' phase of our engagement. Throughout this phase, our business planning and customer and stakeholder engagement will involve focused conversations on the topics and themes unearthed during previous engagement stages.
Key topics and themes
The follow themes were identified by customers and stakeholders, as well as teams within our business, throughout the first two years of the regulatory reset process (see Planning and Broad and Wide engagement pages). Follow the links to learn more about each theme.
In addition, the following specific topics were identified as of interest to customers during the the Broad and Wide consultations.
Tariffs
Customers in vulnerable circumstances
Network resilience
Rural and regional access to network capacity/reliability
Energy transition
Customer service incentive scheme
Framework and approach
Future scenarios
Customer behaviour
Public lighting
Focused conversations
We worked to discover more about each issue or topic as we continue our engagement and develop our regulatory proposal. As we prioritise, we will focus on topics and themes that:
were ranked as the highest importance by our residential and business customers
our customers can meaningfully influence the outcome
could add significant cost to our business.
To do this we're using a unique method of prioritisation called 'triangulation'. Triangulation involved topics being mapped onto an ‘engagement matrix’ based on:
their importance from an internal and external perspective
the level of influence a customer or stakeholder could potentially have
what level of engagement will be required according to best practice standards.
Get involved
As we continue to burrow down into specific topics and themes in the Shape, Test and Challenge phase in 2024, we’ll be opening up further online and in-person engagement opportunities. See our Get Involved page for more information.
In 2023 we were in the 'Deep and Narrow' phase of our engagement. Throughout this phase, our business planning and customer and stakeholder engagement will involve focused conversations on the topics and themes unearthed during previous engagement stages.
Key topics and themes
The follow themes were identified by customers and stakeholders, as well as teams within our business, throughout the first two years of the regulatory reset process (see Planning and Broad and Wide engagement pages). Follow the links to learn more about each theme.
In addition, the following specific topics were identified as of interest to customers during the the Broad and Wide consultations.
Tariffs
Customers in vulnerable circumstances
Network resilience
Rural and regional access to network capacity/reliability
Energy transition
Customer service incentive scheme
Framework and approach
Future scenarios
Customer behaviour
Public lighting
Focused conversations
We worked to discover more about each issue or topic as we continue our engagement and develop our regulatory proposal. As we prioritise, we will focus on topics and themes that:
were ranked as the highest importance by our residential and business customers
our customers can meaningfully influence the outcome
could add significant cost to our business.
To do this we're using a unique method of prioritisation called 'triangulation'. Triangulation involved topics being mapped onto an ‘engagement matrix’ based on:
their importance from an internal and external perspective
the level of influence a customer or stakeholder could potentially have
what level of engagement will be required according to best practice standards.
Get involved
As we continue to burrow down into specific topics and themes in the Shape, Test and Challenge phase in 2024, we’ll be opening up further online and in-person engagement opportunities. See our Get Involved page for more information.
